Lets be honest, being an entrepreneur is not as easy job and keeping clients is not a strong suit for everyone so today, I will be pointing out just a few things to do to retain clients. I’ll admit that getting clients is easier than keeping them because a lot of people may be doing what you do and may probably be better at it than you.
Things you can do to retain your clients:
- Sharpen your skills: There’s no harm in trying to be a better version of yourself even when it comes to your work. You can always read about what you do and how others are doing it to make your own methods better. You can also attend seminars, meetings or even a book club with people interested in what you do and also reading about it to share ideas and get some inspiration.
- Be punctual and on time: Similar to the feeling you get when you order a meal youve been craving at the exact time you want it with the exact drink you want, is the feeling of being a satisfied customer getting what you ordered for exactly when you want it or even an hour earlier than you expected it. This feeling gives your client a level of unplanned joy and happiness. You will automatically be registered in your client’s mind as ‘always on time’ and that’s exactly how you will be described to your client’s friends, family and acquaintances once they need a product or service that you provide.
In conclusion, the best way to retain a client is to keep them constantly satisfied and surprised with your improvements as an entrepreneur. Empathy is the number one key to customer/client satisfaction.